Platform Strategy | UX/UI | User Research
Optimizing property resilience with data-driven risk assessment and smart mitigation strategies
Engineering Infrastructure
Risk Management
Challenge
A global leader in engineering and infrastructure risk management sought to enhance the resilience of built environment assets against climate hazards, regulatory shifts, and economic uncertainties. Their existing risk assessment processes were manual, fragmented, and inefficient, limiting their ability to generate real-time insights and strategic investment guidance. They required a sophisticated, scalable digital platform to centralize risk data, streamline mitigation planning, and ensure compliance with evolving global resilience standards.
How did we engage?
We partnered with the client’s innovation and engineering teams to refine their intelligent resilience platform, ensuring it delivered high-impact risk insights and decision-making tools. We conducted user research workshops, mapped key pain points, and structured an intuitive user journey for seamless risk assessment. Our engagement involved enhancing risk modeling engines, integrating real-time hazard data, and optimizing portfolio-wide risk visibility. Additionally, we facilitated the digitization of manual workflows, enabling stakeholders to track resilience progress, prioritize mitigation efforts, and collaborate efficiently. By aligning the platform with industry best practices, we ensured it met the evolving needs of asset managers and regulatory bodies.
Solution
To transform risk assessment and resilience planning, we developed an advanced digital platform that centralizes risk data, automates assessments, and provides real-time hazard insights. The solution integrates customer’s engineering expertise with intelligent risk modeling, allowing organizations to evaluate asset vulnerabilities, prioritize mitigation efforts, and track resilience progress over time.
The platform features an intuitive, data-driven dashboard where users can create and manage organizations, assets, and projects, request new assessments, and generate qualitative and quantitative risk reports. A sophisticated risk engine delivers high-resolution hazard simulations for seismic, flood, and wind events, offering strategic recommendations based on severity and asset exposure.
Additionally, the system enables collaborative decision-making, allowing stakeholders to work alongside consultants, track portfolio risk trends, and align with compliance standards. By digitizing risk workflows, the platform empowers organizations to make data-backed, cost-effective resilience investments at scale.
Impact
The solution transformed risk assessment by automating workflows, enhancing data-driven decision-making, and improving user engagement. Organizations gained real-time visibility into asset vulnerabilities, optimized resilience investments, and streamlined compliance processes, ensuring proactive risk mitigation across diverse infrastructure portfolios.
Risk assessment efficiency
Automation and digital workflows reduced manual risk assessment time by nearly half.
Stakeholder engagement
Intuitive dashboards and reporting tools significantly improved user engagement across corporate and municipal clients.
Optimized investment
Data-driven insights helped customers allocate resilience budgets effectively, avoiding unnecessary mitigation costs.
